How to find out your username
The process for finding your username is slightly different depending on whether you use Arc Pathway as a staff member or as a parent at an early years setting.
I use Arc as a staff member in an early years setting
If you are getting the message ‘This username does not exist in our system’ check that you have not added an extra space to your username. Also check you are on the correct URL for your school/early years setting.
If you have forgotten your username please ask a manager in your early years setting to send you a reminder. Managers can find out how to do this here.
I use Arc as a parent in an early years setting
If you are getting the message ‘This username does not exist in our system’ check that you have not added an extra space to your username. Also check you are on the correct URL for your school/early years setting.
If you have forgotten your username please contact your school or early years setting for a reminder.
Still stuck?
If you have checked the above and still cannot log in, please contact us and we will do our best to help.