How to find out your username
The process for resetting your username is slightly different depending on whether you are using Arc Pathway managed by an early years setting or the Arc for Parents version accessed through https://mychildren.arcpathway.com
I use Arc as a staff member in an early years setting
If you are getting the message ‘This username does not exist in our system’ check that you have not added an extra space to your username. Also check you are on the correct URL for your school/early years setting.
If you have forgotten your username please ask a manager in your early years setting to send you a reminder. Managers can find out how to do this here.
I use Arc as a parent in an early years setting
If you are getting the message ‘This username does not exist in our system’ check that you have not added an extra space to your username. Also check you are on the correct URL for your school/early years setting.
If you have forgotten your username please contact your school or early years setting for a reminder.
I use Arc for Parents and access my site through mychildren.arcpathway.com
If you are using the version of Arc Pathway accessed through mychildren.arcpathway.com then your username is your email address. If you get the error ‘this username does not exist on our system’ please contact us and we will do our best to help.